Alpack Customer Data Privacy Summary
Alpack Ltd is compliant with new GDPR regulations that came into force on 25th May 2018.
Our policy complies the EU General Data Protection Regulation.The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.dataprotection.ie
Information Collected
Alpack Ltd. collect the following information from our personal customers
Data to identify you. This includes your Full Name, Address, Telephone Number and Email Address
Other information. Any other information you have consented to give us. Such as purchase preferences and stock requests.
Information Processed
When you create an account on our website, buy a
product or service from us, or otherwise agree to our terms and conditions, a
contract is formed between you and us.
In order to carry out our obligations under that contract we must process the
information you give us. Some of this information may be personal information.
If the basis changes then if required by law we shall notify you of the change
and of any new basis under which we have determined that we can continue to
process your information.
We may use it in order to:
We process this information on the basis there is a
contract between us, or that you have requested we use the information before
we enter into a legal contract.
We shall continue to process this information until the contract between us
ends or is terminated by either party under the terms of the contract.
How
we collect information
We collect information from you during
face to face interactive, email and telephone interaction. We may also collect information that you have
given us via our website, through email correspondence or posts you have made
to our Facebook or other social media pages.
How
we use your information
We use and share your data where you
have agreed or explicitly consented to the uses of your data via an opt in on
our website. We acknowledge that consent
may be withdrawn at any time and in such instances, we will no longer contact
you.
We use your information in relation to
a contract you have entered into (purchase of goods) or because you have asked
for us to provide you with something (a quote or recommendation)
Use of information we collect through
automated systems when you visit our website.
Information Relating to your Payment
Financial Details obtained via our
website, instore or by telephone are process through a secure server.
Instore and telephone payments are
process through a secure terminal.
Payment information is never written down or recorded.
Website Payment information is never taken by us or
transferred to us either through our website or otherwise. Our employees and
contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of
Realex or some other reputable payment service provider. That page may be
branded to look like a page on our website, but it is not controlled by us.
Sending a message to
our Team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our
business.
We may keep personally identifiable information associated with your message,
such as your name and email address so as to be able to track our
communications with you to provide a high quality service.
Use of information we collect through automated systems when you visit our website
Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until
you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should
allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our
servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use
cookies. If you choose not to accept them, we shall not use them for your visit
except to record that you have not consented to their use for any other
purpose.
If you choose not to use cookies or you prevent their use through your browser
settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web
pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service
provider and your IP address. We also record information about the software you
are using to browse our website, such as the type of computer or device and the
screen resolution.
We use this information in aggregate to assess the popularity of the webpages
on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the
data possibly could be used to identify you personally, even if you are not
signed in to our website.
Information provided on the understanding that it will be shared with a third party:
Our social media allows you to post information
with a view to that information being read, copied, downloaded, or used by
other people.
Examples include:
In posting personal information, it is up to you to
satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed
or shared.
We do store it, and we reserve a right to use it in the future in any way we
decide.
Once your information enters the public domain, we have no control over what
any individual third party may do with it. We accept no responsibility for
their actions at any time.
Provided your request is reasonable and there is no legal basis for us to
retain it, then at our discretion we may agree to your request to delete
personal information that you have posted. You can make a request by contacting
us.
Who we share your information with
When purchasing from Alpack Ltd it is
necessary for us to share your information with
Third parties we use in order to
facilitate the transaction (couriers, our suppliers).
Service providers we use in order to
facilitate your payment (secure payment terminals)
This parties in connection with a
purchase of goods on your behalf (sourcing a product specific to your
requirements)
How
long we hold your information
This depends on the frequency of the
business you conduct with Alpack Ltd.
We will hold your information for no
longer than deemed necessary.
Data accuracy
Alpack Ltd. will take reasonable steps to ensure that data is kept accurate and up to date.
In order to do this, we require you to contact us should there be any changes to the information that we currently hold for you.
Data requests
You have the right to access personal data Alpack Ltd have collected.
Requests to access your personal data must be made in writing or by email to Alpack Ltd with a completed data request form. On receipt of the request we will respond to you within 30 days. Alpack Ltd are only obliged to provide you with personal information we have collected, which does not include purchase or spending history.
Right to Rectify / Erase Data
You have the right to request an amendment to any incorrect personal information we currently hold for you and to have it erased. We will comply with your request once we have verified your identity. This request will be actioned within 30 days.
Review of this privacy policy
We may update this privacy notice from
time to time as necessary. The terms that apply to you are those posted here on
our website on the day you use our website. We advise you to print a copy for
your records.
If you have any question regarding our privacy policy, please contact us.
Secure Payment
We use the highest level of security and encryption methods available for processing payments online. That means your payment details are as secure as they possibly can be when you make a purchase from us.
We also strictly adhere to best practices of data protection and PCI compliance. In Plain English.. your details are as secure as they possibly can be when you purchase from us.